外贸客服英语邮件话术需根据不同场景灵活运用，以下是核心要点：

一、催促下单（库存有限）

> Dear X, Thank you for your inquiry. We have this item in stock. Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you!

二、价格协商

> Dear x, Thank you for your interests in my item. I am sorry but we can’t offer you that low price you asked for. We feel that the price listed is reasonable...

三、自取政策说明

> Thanks for your email. We are sorry, but our company policy doesn't accept customer pick-up. We will carefully test and package your order before sending it. Thank you for your understanding.

四、运费说明

> Thanks for your email. We marked the shipping cost higher because the eBay fee is included in the item price, not the shipping cost.

五、退货政策

> Thank you for your email. We accept returns within 60 days. If the return is due to customer fault, we will refund the money after deducting the shipping cost.

六、常用咨询回复

尺寸/体积

> What’s the size？

价格/数量

> What’s the best/last price？

交货期/地址

> When shall we deliver？

样品限制

> Only one sample here. We can’t give you.

付款方式

> 30% deposit required.

注意事项：

邮件需保持专业礼貌，使用规范语法，及时回应客户咨询。若涉及投诉，需主动提供解决方案（如要求照片证明货物问题）。